Returns
&
Policies
Thank you for your business. We appreciate your dedication to Acorn, and we want our customers to be happy. If you are not entirely satisfied with your purchase, please contact us.
Replacements
Need a replacement or your order arrived damaged? Contact us. We will send you the same model as soon as we receive the original in the mail. Buyer is responsible for return shipping.
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused, sealed in the original packaging, and in the same condition that you received it.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us.
Disclaimer
Acorn Climbing, L.L.C.’s products are designed for training and conditioning. All individuals using our products are fully responsible for their own actions, decisions, and understanding of product usages and limitations. Always know each product’s history; we do not recommend using second-hand equipment. You are responsible for your own actions and decisions. Failure to follow these warnings can result in severe injury or death. Acorn Climbing, L.L.C. is not responsible for any injury or death resulting from the usage of Acorn Climbing, L.L.C.’s products. Be sure you have read and understand all disclaimers and instructions on our website, www.acornclimbing.com, prior to use.